Service Desk Group’s Shared Values of Integrity, Excellence, Accountability, Collaboration and Inclusion along with our Global Code of Conduct reflect our commitment to acting ethically and with integrity in all our business relationships. The Service Desk Group requires all employees to demonstrate honesty, respect for others and trustworthiness in all we do, and to demonstrate ethical behaviour in all of our interactions with customers, suppliers and colleagues.
On March 26 2015, the Modern Slavery Act 2015 was passed into law in the United Kingdom. This law requires all business entities that complete business, or part of a business, in any part of the United Kingdom and operate above a specific turnover threshold, to prepare and publish a slavery and human trafficking statement for each financial year of the organization. Service Desk Group fully supports the aims of the legislation and is committed to complying with applicable anti-slavery and human trafficking laws.
Our Supply Chains
The Service Desk Group’s standard supplier contracts contain Compliance with Laws provisions that require the parties to comply with all applicable laws, which includes laws about anti-slavery and human trafficking. In addition, The Service Desk Group’s Supplier Integrity Principles establishes and communicates The Service Desk Group’s expectations regarding our suppliers’ compliance with international ethical standards, including regulations on anti-slavery and human trafficking.
Many of our major suppliers are members of the Electronic Industry Citizenship Coalition (“EICC”) and/or have adopted the EICC Code of Conduct, which prohibits forced, bonded or indentured labour, involuntary prison labour, slavery or trafficking of persons, and requires minimum standards in terms of working conditions. The Service Desk Group supports our suppliers’ compliance with the EICC Code of Conduct.
Our Policies and Procedure on Slavery and Human Trafficking
The Service Desk Group has made efforts to address the risks of slavery and human trafficking violations in its own business. During pre-employment screening of potential employees, The Service Desk Group verifies that individuals are eligible to work in the Company and meet all applicable age requirements. The Service Desk Group provides Ethics and Compliance training to its employees upon joining the company and employees are also required to complete The Service Desk Group’s Global Code of Conduct Training at regular intervals.
The Service Desk Group’s Supplier Integrity Principles outline principles on human rights, minimum wage, maximum hour and overtime rules, forced, bonded or involuntary labour, human trafficking, child labour and other important legal and compliance areas. The document provides methods for suppliers to speak up if they have a question or to make a report if they suspect any unlawful conduct, including anti-slavery and human trafficking violations.
Employees are expected to report any violations of The Service Desk Group’s Global code of conduct to their manager, anyone in the management reporting chain, a Human Resources representative, or any member of The Service Desk Group’s Ethics and Compliance department. Suppliers, customers, partners, shareholders, and any stakeholders may report concerns to EthicsandCompliance@servicedeskgroup.com
Reports are reviewed and appropriate action including investigations and corrective actions are taken within a reasonable period. Employees and suppliers are protected from retaliation for making a report in good faith, and anyone found to have acted against this protection is subject to disciplinary action up to and including termination.
Our Effectiveness in Combating Slavery and Human Trafficking
The Service Desk Group is continuing to review its processes and supplier relationships to comply with the Modern Slavery Act 2015.
Over the last year The Service Desk Group has introduced a more comprehensive section on modern slavery to its Global Code of Conduct. In addition, there has been awareness training and communication provided across The Service Desk Group’s business relating to the Global Code of Conduct.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group’s slavery and human trafficking statement for the financial year ending 31st December 2019.
The UK Modern Slavery Act Transparency Statement has been duly approved and adopted by the Board of Directors of The Service Desk Group Limited and The Service Desk Group LLC who have delegated authority to Dan Holland to sign this statement on their behalf.
DIRECTOR, The Service Desk Group LIMITED
DIRECTOR, The Service Desk Group LLC
Date: 24th December 2019